SiTong New Materials

Detection capability

Test your ability

The company regularly sends samples to SGS, National Light Metal Quality Supervision and Inspection Center, National Standard (Beijing) Inspection and Certification Co., Ltd. and other authoritative testing institutions for laboratory comparison, and conducts proficiency testing in strict accordance with CNAS requirements to ensure the consistency of test results with industry standards.

Customer service

customer service

The company mainly provides business services, technical support, testing services, data services and other customer services, to establish, maintain and develop customer relations, to achieve a win-win situation between the company and customers.

BUSINESS SERVICE

The company's sales service system is perfect, the delivery cycle is short, the service is serious and thoughtful, and the problem handling is very eThe business department visits users according to the annual service plan, timely understands users, the product effect and the users’ improvement suggestions through communication, does a good job in pre-sale, sale, after-sales service, and establishes long-term and stable cooperative relations with customers.fficient.

TECHNICAL SUPPORT

The company has a professional technical service team to assist customers to solve problems, and according to different technical standards of users to make special production, research and develop new product together with customers.
The company provides professional technicians to the user's site to guide the use of products, optimize the use performance of products, tailor technical improvement plans for users according to the user's on-site use, and assist users to improve product quality.

DETECTION SERVICE

The testing center has passed the ISO17025 national laboratory accreditation, which can provide the industry and customers with: solutions for product material refinement, modification, purification; new product development simulation production test; customer on-site technical services, etc.

DATA SERVICE

Every month the company organizes technical, quality and sales department to summarize and analyze the product quality report data provided to users, sort them into monthly supply quality summary reports, and submit them to users as data reference and archiving with professional technical value. To provide users with technology, information confidentiality and extended services.

CUSTOMER ON-SITE SERVICE MOBILE LABORATORY

The company's mobile laboratory can provide customers with technical quality services such as sample collection, sample preparation, detection and analysis on site.
The on-site services include: chemical composition, microstructure, fracture morphology, refinement, modification effect, melt purity and other professional services of aluminum and aluminum alloy materials.

PRODUCT APPLICATION TEST LINE

The product application test line can carry out the development and improvement of new products, new technologies and new processes of functional master alloys; Simulate the customer's on-site production conditions for product application performance test.

Quality traceability

Quality Traceability

The company has established a completed process traceability system, from the use of raw and auxiliary materials into the factory, the monitoring of the production process to the testing of final products and delivery from the factory, all have formed interlocking written records, such as process tracking cards, testing original records. Upon customers’ request, such information can be traced through the quality traceability process. Every month the company organizes technical, quality and sales department to summarize and analyze the product quality report data provided to users, sort them into monthly supply quality summary reports, and submit them to users as data reference and archiving with professional technical value.

A batch of products

(Product certificate,
Quality certificate)